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Frequently Asked Questions

Questions About Your Bill

Insurances We Accept

 

Frequently Asked Questions

Will you accept my insurance?

Yes CSA Medical Supply is in Network with many Health Insurance Companies including Humana, United Health Care (UHC), BCBS, CIGNA, Care Improvement Plus (CIP), and many more. Please call our Insurance Benefits and Eligibility line at (855) 272-6335 if you do not see your insurance provider on our list.

Will you accept my Medicare?

Yes CSA Medical Supply is a authorize Medicare Provider.

WILL MY MEDICAL INSURANCE COVER THE PURCHASE OF A BRACE OR SUPPORT?

Yes depending on your insurance plan you may be eligible to receive a brace or support for little to no out of pocket cost upon your doctors approval.

WHAT BRACES OR SUPPORTS ARE COVERED BY MY MEDICAL INSURANCE?

Under the Durable Medical Equipment your Medical Insurance will cover medically necessary wrist, ankle, knee, back, neck, and shoulder braces or supports.

Do I need my Doctors approval?

Yes in order for your Medical Insurance to cover the purchase of your brace or support you must first receive a signed prescription by your doctor. Only your doctor can prescribe your brace or support for you

MY DOCTOR Gave Me a prescription for a back brace NOW WHAT?

Great once your doctor has signed the prescription form you can either mail the prescription back to us or fax the prescription to us at (561) 203-7932. Once we receive the signed prescription back we will ship out the requested brace or support.

Do I have to pay for shipping?

No at CSA Medical Supply we do not believe in charging our customers shipping! Your Braces ships for free by USPS Priority Mail and will arrive at your home in 2-3 days.

Are there any forms I must send back to you once I receive my DME equipment?

Yes once you receive your brace you must sign and send back to us the Assignment of Benefits (AOB) sheet. You can either mail the AOB back to us in a prepaid envelope or fax it to us at (561) 203-7932

I have medicare, are there any out of pocket expenses?

If Medicare’s your primary insurance and you are looking to get a brace or support covered you may be responsible for the 20% of the cost under Medicare’s 80/20. If you have a secondary insurance then they would cover the 20%

I have medicare and I can't afford to pay the 20%

If you do not have a Medicare supplement policy and are unable to afford your 20% coinsurance there is a hardship letter that you will need to sign stating you are unable to pay the 20%.

 

Questions About Your Bill

​​​​​What billing or insurance information will I receive?

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How long will it take to get things settled with the insurance company?

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Why am I getting bills from physicians?

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I received a notice that my insurance company has paid on my bill - but I can't understand how they calculated their payment amount. Do you know?​

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This is a great space to write long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide. Tell your visitors the story of how you came up with the idea for your business and what makes you different from your competitors.

 

Insurances We Accept

  • Medicare

  • Florida Medicaid

  • United Health Care

  • Anthem BCBS

  • Care Improvement Plus

  • Humana

  • Aetna

  • Cigna

  • Coventry

*Don’t see your health insurance provider on our list?

Call us at (888) 958-2940 and we will be happy to help you get your brace or support covered by your insurance.